Shipping & Return Policy
At Click Neon, every sign is prepared with care to help ensure it arrives ready to display.
Estimated delivery time
Shipping charges for your order will be calculated and displayed at checkout. Delivery time includes both production and shipping transit.
Your estimated timeline depends on the product, shipping method, and destination. Please refer to the delivery estimate provided at checkout or in your order confirmation, where available.
| Shipment Method | Delivery Time | Shipment Cost | Minimum Order |
|---|---|---|---|
| Standard | 12–15 Business Days | FREE | No Minimum |
| Express | 10–12 Business Days | $150 | No Minimum |
✅ Note: Orders are not shipped or delivered on weekends or holidays. Delivery estimates are not guaranteed dates. Carrier delays, weather, holidays, and other circumstances outside our control may affect arrival.
Production & processing time
Our custom LED signs require production and preparation before shipment. Processing time may vary depending on your sign type, design complexity, and order requirements.
Your order will move to shipping once production and the necessary quality checks are complete.
Shipment confirmation & tracking
Shipment Confirmation Email
Once your order has been shipped, we’ll send you a shipment confirmation email with your tracking information when available. This email helps you identify your shipment and follow its progress through the delivery process.
How to Track Your Order
You can check your shipment status through our Order Tracking page using the required order or tracking details. Tracking information may not appear immediately after shipment confirmation.
Carriers sometimes need additional time to register the package and update its status. If your tracking page hasn’t updated, allow some time for the next scan before contacting our support team.
Delivery Updates
Your tracking information may include shipment progress, transit updates, and delivery confirmation, depending on the carrier.
Please monitor your tracking status as your package approaches its destination and make any necessary arrangements to receive your sign.
Delayed Shipments
Delivery can occasionally take longer than expected due to carrier operations, weather, peak-season volume, customs clearance, or other unforeseen circumstances. If your shipment appears delayed, check your tracking information first.
If the status remains unchanged beyond a reasonable period or the estimated delivery window has passed, contact our support team for assistance.
Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it:
- Check your delivery location, mailbox, reception area, or other designated drop-off points.
- Ask household members, building staff, or neighbors if they accepted the package.
- Contact the shipping carrier to request further delivery details.
- Reach out to Click Neon if you still cannot locate your shipment.
Please have your order number and tracking information ready so we can help review the situation.